For me, the worst part of traveling are the airports. I love the relaxed feel of a train watching the scenery roll by, and the rocking motion of a cruise ship at sea surrounded by water everywhere. But the turbulence of a plane in the air takes away from the window view of clouds and the earth below. So by the time I get to the airport, I am already on edge about the flight. Add to this the insanity of the security check point and the uncertainty of the flight arrangements and I am a bundle of nerves.
Flying United from San Antonio to Taiwan, we changed planes in San Francisco and in Tokyo before arriving in Taipei. Turbulence between San Francisco and Tokyo was manageable because of the great service provided by the airline personnel. They even explained the customs procedure in Tokyo to us. It was easy because the Tokyo airport has signs everywhere to assist and direct you through the process. There were actually people there with our new boarding passes ready and customs was uneventful. Directed back to our plane, we continued on to Taipei. The three hour flight from Tokyo to Taipei was a little rocky...to the point that the captain even asked the crew to sit and fasten their seatbelts. My seat would have to be the only one on the plane with a glitch! It would not stay in the upright position. Little by little it would inch back to a reclining position and because of the turbulence, the steward was constantly telling me to adjust it. He did mention we could move to another seat once the turbulence subsided--it never did. When we arrived in Taipei, he did give me a card and explained that I would be compensated if I filled it out on-line. I think I got extra miles for it.
My daughter had told me to try to get our seats with one empty in the middle to allow for more room and comfort. We were able to do this for the long flight between San Francisco and Tokyo and we also sat way in the back just in front of the galley. This was perfect to allow us to get up and stretch without being in anyone's way. Having constant traffic to the bathroom behind us did not bother us at all.
On the return flight, we had a little more time in Tokyo and I was able to go through a couple of duty free shops looking for Hello, Kitty dolls and a patch for my son. Again we had to go through customs although we did not have a layover in the country. The customs attendants are perfect, apologizing and helpful. I had forgotten to take my pillbox out of my pocket and I beeped. We all apologized, I gave them my pillbox and went back through. When I removed my shoes, they ran over and handed me some slippers to wear. A memorable and enjoyful experience!
Again on the flight from Tokyo to San Francisco, we had an empty middle seat. I even managed to let the pilots do the flying and took a nap. This prelude was a necessity for what awaited in San Francisco. We got off the plane and went through customs without any problems; I expected them to go through my extra suitcase of souvenirs and had already prepared a list with cost and description for them. They didn't even look at our suitcases. I understand that they do have that option, though. We still had to claim the suitcases and return them to the airline baggage drop for them to continue on to their destination.
Having done that, we asked where we were to go next and were directed to the international flights security checkpoints. I explained that we were coming from international and would now be flying to San Antonio. International it was...and another long line through security. The body scan picked up a hair clip and a rhinestone on my bra so I had to go through a pat down. Double Whammy!! Going all the way, the "matron" said my hands were cold and then took a sheet of paper and wiped the palms of both hands. Asking what it was for proved useless. "Procedure" is all I got. Looking it up later, I discovered this was done to check for gunpowder or explosive residue. By this point we were cutting it pretty close for our connection and asking for directions from airport staff was a disaster.
We ran to get to our gate, made it 5 minutes early, and were locked out of the plane. There were at least five couples in the line trying to figure out what to do. Meanwhile, the plane was still at the gate. Even the attendant called United and remarked that with all the passengers left behind, the plane must be half empty. Another attendant came over and we were all put on standby for the next flight that evening. Doing the numbers, minimum of 10 on standby on an already full flight did not promise much. Seeing a new face at the counter, I went over and asked what would happen if we did not get on the standby list. She looked at my papers, saw that we were coming from Tokyo, and offered us a for sure flight in the morning, a room for the night, dinner vouchers at the airport, and breakfast at the hotel. I was so relieved that we were not going to have to sit in the airport all night that I forgave United for leaving us behind. The other couples were still arguing at the ticket counter for the chance to get the only two spaces available.
The next morning, refreshed and alert, I was prepared and breezed through security with no beeps--no bra, no hairpins, no jewelry, no belt, etc. To ask for a pat down instead of the body scan would have meant more time...I saw this firsthand. But to go through the scan and then get a pat down somehow seemed like a double invasion of privacy.
For the record, I do understand security. But what I don't understand is the lack of manners from the employees. First thing in the morning, they are already tired, yelling at people that just want to know what to do, can you imagine by noon how they will be. And security IS lacking. Had they looked at our boarding passes, they would have seen that we were not on an international flight. A family went through and waited for the grandmother to get a pat down...she had a pacemaker, and was rudely told to wait till they had time, two young girls were told the same thing when they refused to go through the body scan. Respect and Courtesy should be part of the training for these people.
Enough about security. Now on to the flight. Arriving four hours early the next morning, we had plenty of time to go through the airport and relax at our gate 77. Then I heard, the San Antonio flight had been delayed and moved to gate 71--about a football field away. Still plenty of time, we went over. Flight change back to gate 78, and then across to gate 72, after walking the length of four football fields back and forth, we finally got on the plane and headed home.
Flying United from San Antonio to Taiwan, we changed planes in San Francisco and in Tokyo before arriving in Taipei. Turbulence between San Francisco and Tokyo was manageable because of the great service provided by the airline personnel. They even explained the customs procedure in Tokyo to us. It was easy because the Tokyo airport has signs everywhere to assist and direct you through the process. There were actually people there with our new boarding passes ready and customs was uneventful. Directed back to our plane, we continued on to Taipei. The three hour flight from Tokyo to Taipei was a little rocky...to the point that the captain even asked the crew to sit and fasten their seatbelts. My seat would have to be the only one on the plane with a glitch! It would not stay in the upright position. Little by little it would inch back to a reclining position and because of the turbulence, the steward was constantly telling me to adjust it. He did mention we could move to another seat once the turbulence subsided--it never did. When we arrived in Taipei, he did give me a card and explained that I would be compensated if I filled it out on-line. I think I got extra miles for it.
My daughter had told me to try to get our seats with one empty in the middle to allow for more room and comfort. We were able to do this for the long flight between San Francisco and Tokyo and we also sat way in the back just in front of the galley. This was perfect to allow us to get up and stretch without being in anyone's way. Having constant traffic to the bathroom behind us did not bother us at all.
On the return flight, we had a little more time in Tokyo and I was able to go through a couple of duty free shops looking for Hello, Kitty dolls and a patch for my son. Again we had to go through customs although we did not have a layover in the country. The customs attendants are perfect, apologizing and helpful. I had forgotten to take my pillbox out of my pocket and I beeped. We all apologized, I gave them my pillbox and went back through. When I removed my shoes, they ran over and handed me some slippers to wear. A memorable and enjoyful experience!
Again on the flight from Tokyo to San Francisco, we had an empty middle seat. I even managed to let the pilots do the flying and took a nap. This prelude was a necessity for what awaited in San Francisco. We got off the plane and went through customs without any problems; I expected them to go through my extra suitcase of souvenirs and had already prepared a list with cost and description for them. They didn't even look at our suitcases. I understand that they do have that option, though. We still had to claim the suitcases and return them to the airline baggage drop for them to continue on to their destination.
Having done that, we asked where we were to go next and were directed to the international flights security checkpoints. I explained that we were coming from international and would now be flying to San Antonio. International it was...and another long line through security. The body scan picked up a hair clip and a rhinestone on my bra so I had to go through a pat down. Double Whammy!! Going all the way, the "matron" said my hands were cold and then took a sheet of paper and wiped the palms of both hands. Asking what it was for proved useless. "Procedure" is all I got. Looking it up later, I discovered this was done to check for gunpowder or explosive residue. By this point we were cutting it pretty close for our connection and asking for directions from airport staff was a disaster.
We ran to get to our gate, made it 5 minutes early, and were locked out of the plane. There were at least five couples in the line trying to figure out what to do. Meanwhile, the plane was still at the gate. Even the attendant called United and remarked that with all the passengers left behind, the plane must be half empty. Another attendant came over and we were all put on standby for the next flight that evening. Doing the numbers, minimum of 10 on standby on an already full flight did not promise much. Seeing a new face at the counter, I went over and asked what would happen if we did not get on the standby list. She looked at my papers, saw that we were coming from Tokyo, and offered us a for sure flight in the morning, a room for the night, dinner vouchers at the airport, and breakfast at the hotel. I was so relieved that we were not going to have to sit in the airport all night that I forgave United for leaving us behind. The other couples were still arguing at the ticket counter for the chance to get the only two spaces available.
The next morning, refreshed and alert, I was prepared and breezed through security with no beeps--no bra, no hairpins, no jewelry, no belt, etc. To ask for a pat down instead of the body scan would have meant more time...I saw this firsthand. But to go through the scan and then get a pat down somehow seemed like a double invasion of privacy.
For the record, I do understand security. But what I don't understand is the lack of manners from the employees. First thing in the morning, they are already tired, yelling at people that just want to know what to do, can you imagine by noon how they will be. And security IS lacking. Had they looked at our boarding passes, they would have seen that we were not on an international flight. A family went through and waited for the grandmother to get a pat down...she had a pacemaker, and was rudely told to wait till they had time, two young girls were told the same thing when they refused to go through the body scan. Respect and Courtesy should be part of the training for these people.
Enough about security. Now on to the flight. Arriving four hours early the next morning, we had plenty of time to go through the airport and relax at our gate 77. Then I heard, the San Antonio flight had been delayed and moved to gate 71--about a football field away. Still plenty of time, we went over. Flight change back to gate 78, and then across to gate 72, after walking the length of four football fields back and forth, we finally got on the plane and headed home.